Cool Charters Vilamoura Privacy Policy

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• Privacy policies of other websites.
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities.

Our company collects the following data:

• personal identification information. (Name, Email address, Phone Number, Postal Address.
• Payment data is handled by Stripe.
• Technical data. (Google Analytics)
• Legal required data under Portuguese law in order to provide the full extend of services offered. (Government provided ID, Visa’s, etc.)
• CCTV footage.

You directly provide Our Company with most of the data we collect, financial anti fraud data is provided by Stripe, technical site data is provided by Google Analytics.

We collect data and process when you: 

• Visit the site and agree to the cookie settings.
• When you make a direct online order.
• When you fill in the contact forms on the website.
• When you provided details and information directly in our local office.
• When you use WiFi in our office.
• When you board the yacht or enter the office for security purposes there is CCTV in place.

Our company collects data so that we can:

• Provide a functional website.
• Our employees can offer you our services.
• Safety of the yacht and office.
• Email or contact you with special offers on other products and services we think you might like.
• Fine-tune online marketing.
• Be legal complaint against the documentation we need to request under Portuguese law.
• Send you an invoice in cooperation with our bookkeeper office.

Our company never sells any personal data and all data is strictly kept for the internal purpose of Our Company. In case the company sells entirely to a third party, we do reserve the right to transfer the data, within the same limits of use as outlined in this privacy policy.

Our company stores your data fully secured and has a monitored access policy in place.

Financial card data is kept strictly on Stripe managed servers.

Contact methods such as Facebook messenger, Whats-app and Iphone specific chat systems, are kept on mobile phone, online and the systems of the providers of service.

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

• Restaurants.
• Local business events.
• Third party booking agents.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Our Company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes please send us an email over our contact form with the request to be removed to removed, this request can be send to any department, marketing removals are done within 48 hours of the received request.

Our Company would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access

You have the right to request Our Company for copies of your personal data, We may charge you a small fee for this service.

The right to rectification

You have the right to request Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure

You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing

You have the right to request that Our Company restrict the processing of your personal data under certain conditions.

The right to object to processing

You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to data portability.

You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@coolchartersvilamoura.com or call us at: +351 934 228 116 or send us a signed letter at: Cool Charters, Marina de Vilamoura, 8125-409 Quarteira, Portugal

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit: allaboutcookies.org.

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you singed in.
• Remember your cookie preferences.
• Understanding how you use our website.
• Site functionality, such as layout, third party plugins such as reviews, Instagram, Facebook, online shop, etc.

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences.  These could include what language you prefer and location you are in. A mix of first-party
• Advertising – Our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
• Third party cookies, are mainly used for site functionality, such as reviews, Instagram, contact forms etc. We also use local caching for heavy site content in order to speedup the site experience and performance.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

The Our Company website contains links to other websites. Our privacy policy applies only to our website so if you click on a link to another website, you should read their privacy policy.

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 05/03/2021.

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@coolchartersvilamoura.com

Call us: +351 934 228 116

Write us: Cool Charters, Marina de Vilamoura, 8125-409 vilamoura.

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s office.

https://www.portaldodpo.pt/blog/service/contactar-a-autoridade-de-controlo-local/